Look after every customer, at any hour.
Customer Care handles the tickets, the chat, the phone messages and the 'how do I' emails your team never quite gets to on a Friday. It resolves the routine two thirds in your tone, and hands the exceptions to a named human with a suggested reply already drafted.
Before, and after.
The inbox that never clears.
Tickets pile up on a Friday. The same six questions are answered by three different people in three different ways. The complicated ones sit for days because everyone hopes someone else will pick them up. Customers notice.
- Response times drift over the week
- The same answer is written from scratch, dozens of times
- The hard tickets are the ones that wait longest
- Nobody agrees on the tone you want to use
A calm, on-tone reply, every time.
Customer Care picks up every ticket as it arrives. It resolves the routine ones in your voice. The ones that need a human land with a summary, a suggested reply and the customer's full history, so your team spends their time on judgement, not typing.
- Two thirds of tickets resolved without a human
- One consistent voice across every channel
- Hard tickets triaged, summarised and drafted for a human
- One record of every conversation, always up to date
AI Assisted, then Autopilot when you say so.
Every department starts in AI Assisted: it drafts every action and waits for one-click approval. When you trust an action type, move it to AI Autopilot. Move it back the same day if you change your mind.
Every action queues for approval
Every reply is drafted with the customer's history and a suggested action. Your team approves with one click. The perfect way to teach the department your voice in the first month.
Trusted actions run alone
Once the routine reply patterns are trusted, they run alone. Refunds inside your published policy, standard how-to answers, order updates, appointment confirmations. Anything outside the pattern still queues for a human.
The work, in plain terms.
- Answers tickets, chat, email and phone messages in your voice
- Resolves routine questions without a human touching them
- Drafts replies for the ones that need judgement, with full history
- Follows your refund and returns policy exactly as you wrote it
- Flags trends in complaints and reasons for contact each week
- Stays awake nights and weekends so your customers do not wait
What it typically repays.
Figures are drawn from our own use of Customer Care and from client engagements in the last twelve months. Discovery gives you your own baseline before you start.
A paid Discovery, credited in full.
Every engagement starts with a £1,500 Department Discovery. Two calls with the people who do the work, a written map of where time and money leak, and a shortlist of the departments that would repay their fee first. Credited in full against your first four weeks.
Ready to hire this department?
Book a Department Discovery. £1,500, credited against your first four weeks. If you never start, you keep the map.
Look after every customer, without a bigger team.
Book a Department Discovery. £1,500, credited in full against your first four weeks of Customer Care.
Book a Department Discovery →